We bring significant IT Service Management experience to the table, particularly in relation to the implementation and administration of the ServiceNow.com product.  ServiceNow is a leading provider of IT Service Management solutions and offers some compelling advantages over competitive offerings, including:

• Software-as-a-Service (SaaS).  ServiceNow is very unique in this regard in the sense that it not only provides fully hosted software through a browser based connection, but it also offers the ability to fully customize the solution via the same browser based access.
• Customization.  The Customization ability is also beyond competitive alternatives in the sense that it is true customization including the ability to script and add tables to the database.
• Platform-as-a-Service (PaaS).  The system is unique in that it provides a platform for endless business purposes.  Anything that utilizes custom forms and workflows can be quickly built and very effectively used.

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What do we offer?

• Implementation Consulting. We provide implementation expertise around all ServiceNow modules including: Incident, Problem, Change, CMDB, Service Catalog, SLA, Work Flow, Knowledge, Project, Reporting etc.
  
• Process Consulting.  We offer robust, yet practical, process consulting expertise to assist you with re-engineering efforts and to guide you with our best practice experience.
  
• Administration options. We're happy to provide maintenance administration options or administration on-demand.  This option applies to customers who have already implemented modules or who use us for implementation assistance.

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Why us?

• Experience. We bring a combined 6.5 years experience around the ServiceNow product.  This is significant given that the product has only been available since 2005.
• Domain Expertise. The product offers a multi domain option for which very few people have experience, we have this experience.
• ITIL v3 certified engineers.  We understand ITIL and we understand the application of ITIL. We also understand that this is a FRAMEWORK, not a methodology, and that business logic needs to be combined with the framework best practices to achieve optimal results.